Refund & Cancellation Policy.

Summary

Our services are bespoke — every engagement is scoped, staffed, and built for a specific client. Because work begins almost immediately after contract signing (often the same day), our refund policy is structured around when you cancel, not whether you change your mind later.

The short version: a full refund is available within 72 hours of signing, provided no work has started. After that, refunds are pro-rated to work actually performed.

72-hour cooling-off period

For all new project engagements, you may cancel within seventy-two (72) hours of signing the Statement of Work or making the initial payment (whichever occurs first) and receive a full refund of any amounts paid, provided that no substantive work has commenced.

"Substantive work" includes discovery calls beyond the initial 30-minute consultation, environment provisioning, code generation, model fine-tuning, or any other material preparation. A confirmed start date in the SOW and a scheduled kickoff are not, on their own, considered substantive work.

Project engagements

For fixed-scope project work after the cooling-off period:

• You may cancel at any time with written notice.
• You are responsible for payment of all work performed and accepted deliverables through the cancellation date.
• Deposits are non-refundable once work has commenced, as they cover scoping, environment setup, and reserved capacity.
• We will deliver all completed work product (in its current state) upon cancellation, including source code, documentation, and configuration files.
• Partial refunds, if any, are calculated as: Total Paid − (Completed Work Value + Non-Recoverable Costs).

Monthly care subscriptions

For optional ongoing maintenance, monitoring, and improvement ("Monthly Care"):

• You may cancel with thirty (30) days' written notice.
• Services continue through the end of the current billing period.
• No refund is issued for the current billing period once services have been provided.
• No further charges are made after the cancellation effective date.
• Unused hours do not roll over and are not refundable.

Refund eligibility

Refunds may be issued under the following circumstances:

• Cooling-off period — full refund if cancelled within 72 hours before work commences.
• Non-performance — pro-rata refund if we materially fail to deliver the agreed services through our own fault and cannot remedy within a reasonable time after written notice.
• Duplicate payment — full refund of any duplicate or erroneous charges.
• Mutual agreement — as agreed in writing between the parties.

Non-refundable items

The following are generally non-refundable:

• Deposits for project-based work once work has commenced.
• Fees for services already rendered and delivered.
• Subscription fees for the current billing period after services have been provided.
• Third-party costs incurred on Client's behalf (software licenses, API costs, hosting fees, etc.) that have already been paid or committed.
• Rush fees, expedite charges, or premium service surcharges.
• Work performed outside the original Statement of Work at the Client's request.

How to request a refund or cancellation

To request a refund or cancel an engagement, send written notice to billing@eventech.cloud with:

• Your name, company, and the engagement or project reference.
• The reason for the request (optional but appreciated).
• For cancellations: your requested effective date.
• For refunds: the amount requested and a brief description of why.

We will acknowledge receipt within two (2) business days and review the request within ten (10) business days. Approved refunds are processed within fifteen (15) business days via the original payment method.

Please contact us before initiating a chargeback or payment dispute. Most concerns are resolved quickly through direct conversation, and a chargeback initiated without prior contact may result in suspension of services and forfeiture of work in progress.

Disputes

If you disagree with a refund decision, you may request a review by emailing legal@eventech.cloud within fifteen (15) days of the decision. Include the original decision, your engagement reference, and the basis for your appeal. We will respond within 10 business days.

All disputes are ultimately subject to the dispute resolution provisions in our Terms & Conditions.

Nothing in this policy limits or excludes any rights that may apply under the consumer protection laws of your jurisdiction.

Contact

Questions about refunds, cancellations, or anything else?

• Billing & refunds: billing@eventech.cloud
• General questions: help@eventech.cloud
• Mail: eventech, Inc., 1 Market Street, Suite 3600, San Francisco, CA 94105